Q: How can I view the status of my order?
A: We will send regular email updates with order status. Be sure to provide us a valid email address during checkout. You can also check your order status by logging into your account.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: What payment methods do you accept?
A: We accept all major credit & debit cards including American Express. For your convenience we also accept PayPal and Amazon Payments.
Q: Why was my credit card denied?
A: Possible reasons for credit card payment failure include:• The billing address associated with the credit card could not be confirmed. • The card 3-digit code (4-digit for American Express) did not match. • The transaction exceeds the card limit. • The transaction was denied by the card issuer. • You can use Amazon or PayPal to checkout.
Q: Why do I see “Email name already in use” when placing my order?
A: The most likely reason is you are one of our existing customers. Please click on the “Forgot your password?” link to reset your password to logon, to update/reuse your shipping information, and to save time during checkout. Then, please click on the Cart icon (red icon on the top-right of the screen) to proceed with your order.
Q: How long will my items take to deliver to my address?
A: We ship from Cincinnati, Ohio. We will strive to ship your items within 2 days after a cleared payment has been received. We will contact you for any delays.
Standard Mail takes 3-5 business days
Priority Mail takes 2-3 business days
Express Mail takes 1-2 business days
Standard International Mail takes 10-15 days
Priority International Mail takes 7-10 days
Express International Mail takes 5-7 days